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"I liked the fact that OSD provided simple, down-to-earth communication, along with "boundless patience, follow-up, follow-thru
and great customer relations. Installation [of Retail Pro] went smoothly. Our setup was unique because inventory data was being
downloaded from another system. OSD techs learned the other system, made modifications and made both systems compatible."
- Dept. Store, Inwood, NY
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We respond quickly and come running to help you when you need us.
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Fast, responsive, knowledgeable support – get the answers and expert support you need – quickly!
One Step Retail Solutions offers unparalleled support with 23 certified technicians to respond to your needs effectively and swiftly,
making us the largest help desk of any POS software reseller in the world.
We have created a Knowledge Base that is the largest Retail Pro resource in the world and available only to our clients.
Support Options
One Step offers support options to fit any need, from comprehensive support to emergency, per incident support. An incident consists
of a problem solved, no matter how long it takes – no nickel and dime per minute charges like other dealers!
Our support provides remote access connectivity to support you anywhere, anytime.
Gold Support
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Unlimited support via
telephone, Internet and
Email, 7 days per week
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Unlimited off-line
research time
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Unlimited access to
Knowledge Base
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Unlimited access to our
downloads area
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Unlimited simple single
response email support
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Unlimited support on
Windows NT 4.x, 2000 & XP
operating systems with
regards to Retail Pro
functionality
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High priority in the
support queue for call-backs
Silver Support
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Unlimited support via
telephone M-F
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Unlimited off-line
research time
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Unlimited access to
Knowledge Base
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Unlimited access to our
downloads area
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Unlimited support on Windows
NT 4.x, 2000 & XP operating systems
with regards to POS Product specific
functionality
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2nd priority in
the support queue for
call-backs
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50% discount on Emergency
Tech Support
Bronze Support
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Limited 1-incident live telephone support M-F
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Unlimited access to
Knowledge Base
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Unlimited access to our
support forums
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Unlimited access to our
downloads area
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3rd Level
priority in the support
queue
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25% discount for Emergency Tech Support
Pay-as-you-go Emergency Support
A pay per incident, economical flat-rate for single incidents of any duration.
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Call Us: (800) 266-1328
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Copyright © 2007 One Step Retail Solutions, Inc. All Rights Reserved. ONE STEP DATA, ONE STEP RETAIL SOLUTIONS and the puzzle logo are
trademarks and services marks owned or licensed by One Step Data, Inc. All other trademarks are the property of their
respective owners. Site design by Design Strategies, Inc.
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